Privacy Policy

Who we are

Repairello operates repairello.com, an information and future local-professional matching platform for homeowners in the United States. Repairello is not an emergency service, a restoration contractor, an insurer or a government service.

Information we collect

Information you give us: your name, email address, the city and state of the property, and the description of the incident you submit through a form on this site.

Information collected automatically: standard technical data such as IP address, browser type and pages visited, used to keep the site secure and reliable.

We ask you not to submit sensitive personal information, and we do not request financial account details, government identification numbers or health information.

How we use information

To respond to your request and provide relevant information about your situation.

To operate, secure and improve the website and the services we are building.

To match you with an appropriate local professional, where you have asked us to do so and agreed to the details being shared.

Sharing with local professionals

Repairello does not share your incident details with a local professional without asking you first. When matching becomes available, we will show you what would be shared before it is shared.

We may use service providers (for example hosting, email delivery and analytics) that process data on our behalf under contract.

We do not sell personal information for money.

Analytics and cookies

We may use privacy-respecting analytics to understand how the site is used, together with strictly necessary cookies. Where consent is required for non-essential cookies or analytics, we will ask for it.

Data retention

We keep request information only as long as needed to respond to you, meet legal obligations and maintain records of consent, then delete or anonymize it.

Your choices and rights

You may ask us to access, correct or delete the information you submitted, or to stop contacting you, by emailing us through the contact page.

Depending on where you live, U.S. state privacy laws may give you additional rights, including the right to know what personal information we hold and the right to request deletion. We honor these requests regardless of your state.

Children

This site is intended for adults arranging work on a property. We do not knowingly collect information from children under 13.

Security

We use reasonable technical and organizational measures to protect the information we hold. No method of transmission or storage is completely secure.

Changes and contact

We will update this policy as Repairello develops and will change the last-updated date below when we do.

Questions about privacy can be sent through the contact page on this site.